Renown Esports

Support

We usually reply within two business days.

Email contact@renownesports.com. If it’s about your account, include your username (or say you play as a guest) and what phone you use.

Common questions

What are Bits?

Bits are the app’s play money. You start with 500, win more with correct predictions, and earn them from your cards. They can’t be bought or cashed out.

How do free picks work?

You get free predictions every day: 3 if you’ve linked Apple or Google, 2 as a guest. A free pick pays out as if you’d bet 100 Bits, without spending any. They reset at midnight UTC.

How do predictions pay out?

The less popular your pick, the more it pays. A 50/50 call pays double what you bet. Predictions settle automatically a few minutes after the result is official.

How do cards earn Bits?

Every game your player or team plays after you get the card pays Bits straight into your wallet. Open a card to see its scoring.

Why should I link Apple or Google?

Linking keeps your progress safe if you lose or change your phone, and lets you comment, add friends, and get an extra free pick each day. Everything you’ve earned as a guest carries over. Go to Profile → Settings.

How do I report or block someone?

Press and hold their chat message, then choose Report or Block. Blocked players’ messages are hidden from you, and you can unblock them in Settings → Blocked players.

How do I delete my account?

Profile → Settings → Delete account. See deleting your account for details.